Refund & Cancellation

1. Cancelling your subscription

You can cancel anytime from your account portal. Your selected bouquets remain active until the end of the current billing cycle, after which they will not renew. As bouquets are billed for a full cycle, partial-month refunds are not provided when you cancel mid-cycle.

2. When a refund applies

• •A payment was debited but the subscription was not activated due to a technical issue.
• •You were charged more than once for the same transaction.
• •A confirmed billing error on our side.

3. Refund timelines

Approved refunds are processed within 7 business days to the original payment method. The time for the amount to reflect depends on your bank or payment provider.

4. How to request a refund

To request a refund, email us at support@vortexplay.in with your registered details and transaction reference. You will receive a ticket number to track the request.

5. Non-refundable charges

Applicable taxes, and broadcaster bouquet or a-la-carte charges for content already made available during the billing cycle, are non-refundable.