How can we help?
Most answers are below. Still stuck? Reach our team by email or phone and we'll help.
Drop us an email and we'll reply within 24 hours.
support@vortexplay.in
Phone
Prefer to talk? Call our helpline and our team will help you out.
1800-200-1100 (toll free)
Frequently asked questions
What is the difference between Cable TV and IPTV?
Cable TV reaches your television through a Vortex Play HD set top box over our cable network. IPTV streams the same channels over your Vortex broadband through the Vortex Play app on a smart TV or streaming device. The line up is the same, so you simply choose how it reaches your TV.
How do I get a new connection?
Tell us your address through the Contact page. Our local team will check feasibility in your location, and if it is serviceable, we will install and activate your connection.
Do I need Vortex broadband to get IPTV?
Yes. IPTV streams over your Vortex broadband, so it comes bundled with your broadband connection. Cable TV runs on our cable network and does not need broadband.
Do I need a set top box?
Cable TV needs a Vortex Play HD set top box, which our team installs. IPTV needs no box at all; you watch through the Vortex Play app on a smart TV or streaming device.
My channel has no signal or a black screen. What should I do?
For Cable TV, restart your set top box and check that all cables are firmly connected. For IPTV, make sure your broadband is working, then restart the Vortex Play app or your WiFi router. If it still does not clear up, raise a ticket from your account portal or call our helpline and our team will look into it.
My stream keeps buffering. What can I do?
Buffering is almost always a network issue. Check your Vortex broadband speed (we recommend 10 Mbps for Full HD) and restart your router. For the steadiest picture, connect your device to the router with a LAN cable instead of WiFi.
How do I pay my bill or change my plan?
For Cable TV, open the My account tab to recharge, pay a bill, switch plans or add channels. For IPTV, billing is bundled with your Vortex broadband, so manage it through the Vortex broadband self care portal.
A channel I want isn't listed. Can you add it?
We're always expanding the line up. Email the channel name to support@vortexplay.in and we'll log the request.